Code of Conduct

Ethics

We always conduct ourselves honestly and honourably, and expect our clients and suppliers to do the same.

Professional Conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.

Respect, Equality, and Discrimination

We are respectful of others always. We strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age, sexual orientation or personal disability.

Confidentiality

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned.

Quality Assurance

We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, and outcomes. We encourage regular review meetings where clients are welcome to provide feedback to us on how our service is, or is not, meeting their business needs.

Intellectual Property and Moral Rights

We retain the moral rights in, and ownership of, all intellectual property that we create. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.

Fees & Payment

Our fees are always competitive for what we provide – which is a high quality, tailored, specialized service. We always try to propose solutions which accommodate our clients' available budgets and timescales. We aim to be as flexible as possible in the way that our services are charged. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed.